The battery does not hold a charge; if charged (100%), when turned on it shuts off/powers off and/or has a battery charge of 49%. It powers off during phone calls. The battery is so hot that it has burned my face and hands. Will not charge. This my 4th phone (identical), and the same problems exist with each replacement. There are many more examples. Of course this is Advanced Wireless' fault since they are very comfortable in providing people with defective phones (through federal program to provide free phones and plans to disadvantaged people. This is Assurance' business model. Finally no warranty was provided.