I placed an order 2 weeks ago! I have NOT RECEIVED IT and have NO news from this "company". Is it a scam? Fraud? Or what is it? I have tried calling but there's only a voice system saying "we're too busy to take your call, please wait or email" for 10 minutes and then hangs up; the INFO and COMPLAINTS emails are not responded. But they're not busy to email me with spam advertising everyday. So now, I am recurring to these reviews. Here's the story: - The website advertised it would ship in less than 24 hours and it took 3 days (as per an email notification) - the website advertised shipping in 2-6 business days and it has not arrived in 12 days - the website has a shipment tracking area but my order "has no tracking info" with the provider (as I now see happens with all customers) I have called several times during their SHORT phone times per day and all I get is a recording saying "you're too busy to answer my call". But you're not busy to send me email advertisements/spam everyday? So now, this is a present that is 2 weeks late, a payment that I made and have received nothing in exchange, and my photos are "I don't know where" and that's also a privacy issue. My order number is USA99901161226 and I AM EXPECTING AN ANSWER and customer support or I will cancel my payment.