Avoid this company at all COSTS!! I was a loyal customer for many years until I tried to return two items that I got in the wrong color. Not only did I not receive a response for FOUR WEEKS but when I did, they refused to refund me even though both items were both in COMPLETELY NEW CONDITION. It's an absolute SCAM. Try Sistawigs.com or sams beauty if you want better quality and customer service. Completely ridiculous User's recommendation: Avoid at all costs!