I thought that with a new computer, and concern of internet intrusions, I wanted a VPN. I initially signed up to obtain SurfEasy VPN. Then, after putting in my email and before I downloaded the program, I found that the company would charge for the program. I then aborted the want of the program. What a mistake it was to do this. Now I find that they have imbedded bits of their program on my computer. I contacted the company with screen shots of what I see. They then had someone call and I gave them access to remote remove the program. Instead, not everything of SurfEasy was removed. So, again I contacted them for help. No Reply. I then sent yet another email for help. STILL NO REPLY. Whatever you do, DO NOT DOWNLOAD unless you are willing to get imbedded bits and want to PAY for SurfEasy. Their customer service is NOT willing to help any further.