My business was without phone service from 05/08/2021 through 05/13/2021. It was reported to Windstream who was helpful with reporting and updates. However representatives with CenturyLink was not helpful. I was continually transferred from one person to the next, each time having to explain entire problem again, each time not getting any answers or anything fixed. This was after trying to navigate through the horrible and completely frustrating phone menu just to speak to a CenturyLink representative. There is no excuse for a business or individual to be without phone service for this long. There is no excuse for having to go through a horrible phone menu to try to speak to someone only to reach multiple customer service representatives who, literally do not care and just transfer you to the next person who does not care.