Lazada customer service and dispute centre, Your way of handling dispute is really not professional and you just wanted to quickly close the case. The seller replied with the following. Comments:Evidence was provided by seller, postscript:Hi, the first time customer return the phone to us is due to a software issue, which she upgraded the operating system not in tandem of the recommended procedure and the fingerprint software was lost. This, we already solve for them . Now, she claims there is a sound issue which we need to investigate the cause before we can advise on the next steps. That is why we need her to sign on the service form and return us the full set which include all the accessories. . You did not even verify with me on the above and you just quickly reject and close the case within 4 mins (See below)? Is this how Lazada handled dispute for all cases? My statements on the whole process have been consistent since day one when i contacted lazada while the seller claimed that i did a software upgrade only after numerous emails. Firstly, I did not upgrade the software and the fingerprint was not working from the day I received it. The software upgrade was done by the seller side. If i was the one who did the software upgrade and the fingerprint software was lost, do you think the seller would still be willing to send the handphone back to china to get the technician to install the software again free of charge? Secondly, the seller wanted to charge me when i went back to him again later on the other problems surfaced. Below is the detail of the events with the seller: 15 Dec 2020: I received the phone on 15 dec and the first problem came up. I wasn't able to use the fingerprint security feature. Immediately i inform Global Tech on that same day. 18 Dec 2020: I went to their shop to return the phone with all the accessories 30 Dec 2020: I contacted the personnel to ask for the status of the phone. 5 Jan 2021: Global Tech informed me that they will check the status and confirmed that i can get it from their office on 7Jan. 8 Jan 2021: I collected back the phone but did not notice the screen protector was not there. 14 Jan 2021: I sent chat to them again on another problem I faced. The problem is when calling/receiving a call, I am unable to hear the other party which mean the phone receiver is faulty. I didn't find out this problem until someone called me. There is no reply from the seller thru the chat. 15 Jan 2021:I contacted Lazada [[protected]] on this issue. 25 Jan 2021: Lazada [[protected]] replied that I can bring the phone down to their shop to fix it. 27 Jan 2021: I went down to the shop and the seller told me that there will be a service charge as the warranty of 30 days is over. I told the seller that the phone was faulty from the day i received it. You can see the timeline from the attached file. The first time i went down to hand over the phone and the day i collected it back was 3 weeks apart. And just a day before yesterday, I found that the earphone connection is not working too. I am unable to hear anything after i plugged in the earphone. In total, i have found 3 problems ever since i got my phone on 15Dec and there could be more as I have not tried all the features. I have been to their shop 3 times (the 1st and 3rd were to pass them the phone, while the 2nd were to collect it back). I do not agree that it is beyond return policy (7/14 days), there is no chance for me to do so as the handphone was with the seller from 18 Dec 2020 to 7 Jan 2021, a total of 20 days. It is very obvious that the seller is trying to go around the return policy and also the 30 days warranty period. There has been no issue with my other purchases except for this seller. I am extremely unhappy how this dispute has been handled as Lazada is siding with the seller. Is this how Lazada treat their customer?