On 6/11/19 I called to dispute a charge on my account. After staying on hold to speak with someone for 20 minutes finally went thru. The service was in and out on bank of the west's end. The lady could barley hear me. Transferred me elsewhere, spoke to Melissa Brown about disputing a charge. Have done so in the past, no issues with rep or with my account. She made this huge ordeal of my request, needing to close my card out and request a new one with a $25.00 charge. I requested to speak with a supervisor if she is unable to put in my request. She said she can do so, put me on hold for an additional 20/30 minutes. Then stated she was unable to put me with the supervisor and hung up the phone on me. I had to re call the customer service number and start the process from the beginning. On another note, she closed down my card without permission. I had to contact so many people to keep my card from closing. An hr and a half later, I finally got my request. Thank you for wasting my time and energy BOTW Customer Service you really know how to inconvenience your customer base.