When my wife and I shipped two suitcases home from Italy prior to a three-week extension of our trip, Luggage Forward promised to hold them and deliver them when we returned home ourselves. Instead, they dumped the baggage on our front steps in Milton, Massachusetts, in the pouring rain, 11 DAYS BEFORE THE DATE THEY HAD AGREED TO and while we were still in Krakow, Poland. They continued to deny that they had made the promise, even when I produced the email in which the promise was made. After prolonged stonewalling and offers of a negligible credit on "future service" (fat chance!) they proposed a 50% refund on condition that we sign a non-disclosure agreement. This we refused to do, preferring to warn others not to use this miserable excuse for a company.