They will send you damaged product and expect you to accept a discount. Don't fall for that *** make them give you labels and return everything back and get your money back don't waste your time! To even get a new set sent out to you will take additional weeks. Better yet don't waste your time. Make sure you tell them you will do a charge back to even get their attention. If you don't say you will take legal action they wont do *** Only manager is Sarah so don't bother talking to anyone else who claims they are a supervisor bc it is untrue. THE ONLY PERSON WHO CAN HELP YOU IS SARAH AT EXT 705.