Today I've called to disconnect my cable TV service. I am out of a job, and I can't afford it anymore. When I spoke with the representative and told him I wanted to disconnect. He tried to persuade me to continue with the service. I've asked him to stop convince me, and he got nasty; he went to disconnect the service and asked me to wait. He came back, and he didn't even tell me what I should do with the equipment. He could say, my options were either dropping off or mail it. He told me where to drop off, but he talked too fast; I couldn't understand what he said. I asked him to repeat. I've told him he was nasty; there's no reason for that. When I asked to talk to his supervisor, he said he couldn't transfer me to his supervisor. I asked about his credentials, and he gave me his first name and rep Id number or code. Name is Leslie, rep # 4C6 He didn't have to be nasty about it. It happens on 09/20/21, I've called around 11:48 am and I waited 26 minutes.