I am referring to MyUS, I do not know their address unfortunately So I made two seperate orders from the SAME retailer on the SAME day with the SAME exact shipping address unfortunately it seems the address I typed out did not have the suite number on it One package reached my suite somehow The other, they discarded (tracking number [protected] from fedex) When I reached out, they refused to refund me or really do anything all After fighting with them for a few days they offered me 1 year free subscription or a one time shipping discount They really think dealing with them again is a good compensation? their slogan is "unbox the possibilities", yes, including the possibility of them outright throwing away your package Id like to emphasize that the other package DID reach my suite despite having the same exact address, this proves they could have somehow tracked the package to my suite, they did so already with my other package after all But no, they decided its too much trouble and just threw it out I have worked with them for 3 years now, with 1500$+ spent towards them. And they still treated me this way. They do not care about upholding high standards, they just want your money I would like a refund to the 215USD package If any more information is required please do let me know, thank you