I have had 4 machines in the last 2 years they all break down. Good coffee useless machines. Now we have to send ours off again, to be fixed. The box will be here in 10 days (brand new machine leaking coffee) and then they will fix it and send back. In the meantime we have no office coffee for 2 months. They should just replace the machine with a new one! Absolutely terrible service. User's recommendation: Absolutely don't buy it.