I used to love Abercrombie & Fitch and bought a lot from them, but that was in the past. My last order arrived in a terrible condition, shirt was dirty and there was a big nasty stain on it. I took a photo and contacted Abercrombie & Fitch. I was expecting them to help me, but they only said that they were sorry that I had such an unpleasant experience!! I asked for a refund and received the same message, which was obviously just an automated reply. That clearly showed that they simply didn't care! I was not able to get a refund or replacement. I will not buy from them again!