Several attempts to order and even got a confirmation e-mail with order number many times. One of the times I ordered, I paid through PayPal which was an option. I waited and waited and waited for my product but never received. I called customer service and they said.."yeah, paypal hasn't been working right"..uggh.. Another time, their website wasn't working properly and I accidently ordered 2, this time not using PayPal as they said, I can't use it even though it is a payment option... (you can't cancel--just have to wait and send one back)...again, I had an order confirmation # and my order got kicked unknowingly as they don't send you any notice. So, you got it...I ordered again, same thing. Now I get told my e-mail is fraudulent and credit card is invalid?? I have spoken to customer service several times (hours worth)...finally got a 30 percent discount for my troubles and tried ordering again, now they've blocked me from ordering. User's recommendation: DON'T ORDER/VERY POOR CUSTOMER SERVICE.