I had booked a flight from India to USA. I was unable to board the flight due to the sudden travel ban put into place which restricted travelers from India to fly to the USA. As this is due to government restrictions, I should be getting an entire refund for my booking or atleast a travel credit. I have not received any communication either on my complaint. Very bad service. There is no other way to reach them as well. User's recommendation: Avoid booking flights through kiwi.com. It has very bad service.