I paid for a night that was not refunded even though I did not stay. In order to stay I needed to provide a $100 cash only deposit. The room had to be paid for on a credit card . After my booking I did not receive double rewards credit as advertised. I did not apply the code at checkout since I did not check out. User's recommendation: Call every hotel Everytime about deposit requirements. Hotels. Com s info is sorely outdated. Some places charge as much as $250 for a deposit on a room that is $50 a night.