18 Jan, 2021 → by ClaimboUser512811
Deposit hold outside of policy failed to notify upon deposit

2

I have multiple accounts with Wells Fargo Bank. I made a mobile deposit into the wrong account. The email sent said the check will be available the next day. Later on I noticed the check wasn't pending and I discovered that it was deposited into my daughter's minor account which may. I contacted Wells Fargo before the end of the day to let them know and see if they can change it. They told me they couldn't change it and I will have to see if it returns. They failed to notify me on the call they were putting a hold on it. The check was paid two days after. They have a 10 day hold on the check and their online policy says up to 7 days. I offered to have them call and verify the check has been paid but they refused to call. I now want to be refunded the cost of delay since their hold has cost us interest and delays in payments. I have been on vacation and not in town to collect and deposit other checks to cover their delay in releasing funds which has cost me even more because it has forced me to use credit cards. Wells Fargo has inconsistent deposit procedures that doesn't align with their policy. Deposit delays hurts the customer and benefits the banks cash reserves at the cost of my pocketbook.
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