Our AAFES card was charged multiple times during the trial period. The initial paperwork was never provided within the initial 10 day period as requested. The sales associate admitted that she was new on the recorded call and that she did not provide the requested items. I was not permitted to cancel the program even after it was requested repeatedly. AAFES did not provide support and has since stopped all business with the company yet continues to bill us. AAFES left us to fight the charges and we have been sent back and forth between them without resolve. We did not receive services and retirement pay has been garnered to pay on the AAFES charges we did not approve. A letter was sent per AAFES request requesting cancellation in addition to many calls to no avail. We have been harassed and now our credit rating and security clearances are being jeopardized. GVT needs to be shut down permanently for fraud. I want all financial charges dropped. AAFES also needs to credit our account for the garnishments. They assisted with one reservation during a trial period and then did not provide the credits they presented during the signup which is fraud.