1 Jan, 2018 → by ClaimboUser280032
denial to board the flight

2

I boughts round trip ticket from Boston to Uganda (Ticket Ref: SRYRTN). I was to board back to Boston on the 15th. When I got to Entebbe Airport at check point, I was told emirates check in period had ended 3 hours ago. I arrived at entrance at 2:50pm. Emirates flight was to set off 4:10pm. At the check in was told to rush to emirates office upstairs to talk to emirates stuff to check me in because there was still enough time for me to check in. When I got to the emirates office, I found an emirates employee on his private mobile phone chatting. I stood there for about 20 minutes after which he attended to me. He did this to buy time so that I miss the flight. He was rude, he told me pay $900 to book another flight. I quote his words, "Go home and sleep. When you finally make up your mind, you can pay this amount of money we need from you to be able to board another flight tomorrow!!!" After pleading with him for about 20 minutes, He walks out of the office leaving me desperately in suspense. While I stood there, in matched am emirates check stuff who told me, "we just closed off the check in a few minutes ago!!!... On hearing, I called the emirates customer care number +[protected] to explain the corruption st the emirates office Entebbe. I spoke to a gentleman who put me on hold to call Emirates office Entebbe Airport. Unfortunately, he told me no one was picking up the call. The agent told me to take my phone to Patrick (Emirates Stuff at Entebbe Airport). Patrick told the Emirates agent that"I came in 3:25pm which is a LIE. He lied to the Emirates agent I called in the phone. To cut this short, I missed my flight, this issue has costed me employer's trust at my job back in US, It has costed more money to buy another Ticket. I need Emirates to look into this matter. So many people have complaint about Emirates Stuff and also missing flights.
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