I called Ulta.coms customer service line two times regarding my order # K174546778 that showed delivered via UPS on 3/31. The issue was it was delivered to an old address that I haven't lived at for more than 5 years. I'm not sure how this happened, since when I placed the ordered I entered my current delivery address and confirmed it's the same as my billing. The first time I called the rep argued with me and stated that it was delivered to the address that I indicated and that basically it was out of their hands and nothing they could do. I asked if they could contact the carrier with my correct and current address to have it he package picked up and delivered to my correct address. She stated this is not something that they can do. Sooo, I drove over to the location it was delivered and they had not received it. I made a second call and spoke with another rep who sounded foreign. I let him know everything that I explained to the first rep and that I went to the address tracking shows it was delivered to and I still don't have my package. I asked again if he could contact ups to update my info, put out a trace and have it delivered to my correct address. He argued with me again that Ulta does not do that and said "it's out of our hands" That I need to wait 3 days to see if the package gets delivered to me. I asked that my order get placed again and shipped to me at my correct address. He said even if he places a ‘reorder' it would still ship to the incorrect address and there was no way to change that. He then said he would offer a refund. I said I wasn't looking for a refund, I just want my order that I placed with a 50% off special price for qty 2 Mac prep and prime fix plus on the day of your 21 Days of Beauty special. He said he issued a refund anyway and that an email was sent to me. I have YET to receive an email. He said that he could not help me place a new order over the phone and that I would have to do that myself. I was asking because I only placed the order online because it was a special promotional price. He confirmed there was no way for me to place a new order at the same price I paid because the promotional price was for that day only. And then he actually hung up on me. Never have I ever had such poor customer service anywhere! I paid for products I have not received and shipped to an address that I did not indicate. I will be contacting Corporate HQ first thing in the am and depending on the outcome will be placing further complaints elsewhere to make sure people are well aware of my experience with Ulta.