17 Aug, 2021 → by ClaimboUser95851
Delivery service and quality of product

1

Order #[protected] Placed 8/13/2021 set up for first time 8/14/2021, then they changed it to monday 8/16/2021. Never showed up, we called and got run around at first, finally some young guy answered and said "oh wow I guess it missed the truck". Hmm how does an order with 14- 2x6x16ft, 7 sheets osb and 12- 4x4x16, and 16 clear roofing panels just "miss" the truck? Then when we were moving them we noticed almost everyone was twisted. Not only that but one is cracked lengthwise almost 3 feet, totally useless for what we needed. The sheet that was on the load was discolored and stated it was picked the day before and sat in the rain. When we called to ask about when it would be there? The guy said we can have it on the first truck so at 7am. As the guys get in at 6. It showed up at 9:30. Then the guys unloading it were stuffing their faces. Bad quality - bad customer service - bad product!!! Wont use them again. Second time we have had issues with lowes.
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