I ordered two Penguin Overflow Protection toilets. One was fine and I was able to install it. However, the second one was broken in the box when I opened it. I returned the broken toilet and ordered the same toilet again. That one was delivered on a sunny, dry day. When I picked it up the bottom of the box opened up and the toilet fell out and broke. I returned the second toilet and ordered a third one. That one was delivered and when I opened up the box again, the third toilet was broken. I was reimbursed all three times for the broken toilets. I don't have a complaint against employees of Home Depot. They are good people who have a good sense of customer service. My complaint has to do with the quality of the product and especially the delivery service that they use. If I am going to rate Home Depot I would give it one star for products. I am going to Lowe's to get a toilet.