My new Hotpoint cooker was due to be delivered today 27/04/2021. Day off work, waited, man turns up, on his own, here about 5 minutes, says he can't deliver as I have a hedge and 4 steps. I say you take it up the bank, gentle slope, the you only have to do one step we have worked this way for more than 20 years, never had a problem before. Delivery drivers attitude was terrible, he had no intention of working. I offered to help, apparently not allowed to due to coronavirus. Think they would have sent the right equipment for the job then. Offered to get my son from work to help, would have taken 15 minutes and the driver said, I quote "you have wasted enough of my time". He was there no more than 5 minutes and his time was allocated, surely, to deliver my cooker. Surely they allowed more time than that to remove and install 2 cookers. you certainly don't feel that your customs been valued. Pointed out that without customers the company would be bankrupt and we were paying his wages and he drove off, stealing my cooker. I certainly hope their appliances work better than their customer service, which is shocking to say the least and they have no credible internal complaints procedure that I can find. The customer service man I spoke to refused to give me Hotpoint address, although I have found it online.