I placed an order for upholstered chars 9/1/2020. Original date for delivery, early Jan, 2021. I've emailed every week and same response, chairs are being shipped to delivery company. I got on the horn today w/PB customer service email and online site and finally got a call for delivery for this Saturday. You must hound these monkeys to get anything done. It's poor business model and I don't know how they stay in business. I will not purchase furniture items in the future. User's recommendation: shop local community furniture stores - better customer service.