Spent over 5k on a bed. Delivery shows up without the air tubes or the power cord for the pump. The drivers called the warehouse ...I talked to the supervisor and he promised me someone would be calling me within 30 minutes to expedite the parts for delivery. 45 minutes later I called the local store where I made my purchase ...Was told they called customer service on my behalf but wee not able to escalate my situation to a manager. Wow! 3 hours later I called Sleep Number customer service where I was promised next day air delivery even though today is Friday...We'll see... .. Everyone I spoke with on the phone was apologetic and professional...however they said my priority date to get my parts installed is October 7th...almost 3 weeks away...some priority! Extremely disappointed!! Brand new bed and can't use it...I made arrangements from my busy schedule so that they could deliver my bed ...They didn't even bother to check the order as they were loading on the truck...too many suits and not enough common sense. Over 5k! so very disappointed...I will not be recommending this company to any friends...family... etc...I don't care how good the product may be...They completely dropped the ball and didn't care enough to call me back...