Hi, I was trying many attempt to get Ninja van to deliver the item ordered from Lazada, despite my effort I still did not received the item. Below is the excuses they try to explain to me their bad service. Tracking History Parcel is being processed at Ninja Van warehouse - Singapore 05 May 21, 4:17 am (DID NOT DELIVERED AS PROMISED) Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 04 May 21, 12:15 pm Parcel is on its way 04 May 21, 7:39 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 04 May 21, 7:26 am Parcel delivery has been rescheduled 03 May 21, 10:43 pm Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 03 May 21, 10:28 pm Parcel is being processed at Ninja Van warehouse - Singapore 03 May 21, 10:24 pm Delivery is unsuccessful - The customer requested for a change in the date/time of delivery. (NOT TRUE AS I DID NOT REQUEST FOR ANY IN DELIVERY) 03 May 21, 9:35 pm Parcel is on its way 03 May 21, 8:13 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 30 Apr 21, 11:52 am Parcel is on its way 30 Apr 21, 7:38 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 29 Apr 21, 3:31 am Parcel is being processed at Ninja Van warehouse - Singapore 29 Apr 21, 3:09 am Parcel delivery has been rescheduled 29 Apr 21, 12:03 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 28 Apr 21, 3:37 am Parcel is being processed at Ninja Van warehouse - Singapore 28 Apr 21, 3:17 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 27 Apr 21, 10:07 pm Delivery is unsuccessful - Refused entry by security personnel 27 Apr 21, 5:51 pm Parcel is on its way 27 Apr 21, 10:17 am Parcel is being processed at Ninja Van warehouse - Singapore 27 Apr 21, 3:14 am Parcel is being processed at Ninja Van warehouse - Ninja Van Sorting Facility 26 Apr 21, 9:44 pm Order created 22 Apr 21, 9:12 pm Please review the matter and advise me the course of action as I am really not interest in the item and would appreciate if can cancel the order and refund me. Very disappointed. Maybe you should consider discontinue the service of Ninja Van as it really harm the image and reputation of Lazada Singapore. Regards Timothy Chee