Chicago tribune delivery service is a gamble, sometime you may get it or not. Even calling for redelivery you might as well be talking to a wall. worst part is the wasted time calling and following up for redelivery. Then they offer you a refund that is less than what you have to pay at your local store. Customer service calls and ask if you want to subscribe to their on-line service I have already cut back on our subscription service to 4 days from 7 days and feel I should just drop it completely and find a more dependable paper. You also can never get someone with authority to call you back about on going issues