I called Pottery Barn to change the time frame given on the delivery. No one helped me. I was actually transferred to a completely different company by a customer representative Ingrid. I had to call back to get no help whatsoever. The online scheduling system says absolutely nothing about no time guarantees and I requested an earlier time on the notes hhowever they said, it doesn't matter. They route their driver's ahead of time, so it's not about the customer even though I paid for delivery but about how the company can save money. Now I have to take time off work so I can be available and get my furniture delivered otherwise I have to wait 2 more weeks putting this at a month and half to get my furniture. However for getting payment, Comenity bank will send me the bill in 3 days! No delay there huh! The customer service department in City of Industry and the scheduling department in Dallas is one of the worst customer service experiences I have ever had. The online scheduling wording is deceiving and needs to be clear of what the customer should expect.