Dear Sir. My husband and I were booked on flight KQ421 yesterday, October 19. The flight was scheduled to leave at 10:40 when I booked it. When I checked in at Entebbe airport Uganda, the boarding pass showed 11:05 departure time. We actually lifted off at around 12:15pm. I asked your ticket agent at Entebbe to let your agents know in Nairobi that we would be late for the Nairobi flight. He asured me that we would make the flight. In Nairobi, I ran for the gate for the connection flight. When I got there, they said we were too late. They did give us a lunch pass but that was all they offered. The booked us on the SA Airlines flight. That flight got us into Jobur at 7pm, causing us to miss our shuttle to Swaziland. It forced us to spend the night in Joburg and catch the 9AM shuttle. Please reimburse us for the expenses of the delayed flight. 1) Overnight in Joburg at Cami's Accommodations - R850 2) Charge to change Transmagnific shuttle - R200 Thank you. Please contact me at carol.[protected]@childrenscup.org