First of all, let me present to you my case. I don't really expect you would understand me completely, but please try to imagine my situation. If this unfortunate event has happened to you. What would you do/feel about it. Reading your email and saying that $60 as compensation? I don't think you tried to understand. I went on a long holiday, it was a long trip. I had all my things on that luggage that I didn't get for the WHOLE entire trip. I only got it back when I was about to leave Paris. I had to cross different terminals to collect my luggage again. I had to rush and endure that stress of picking up my luggage and catch my flight back to Singapore. My luggage was left in Beijing during the connecting flight. I even asked your staff on the counter when I boarded the plane, I asked is my luggage inside? She acknowledged and said yes it is. So I was trusting that from her confirmation. But when I reached Paris, I spent 2 hours waiting, and lodging for the report. They said the luggage will be boarded on the next immediate flight. I was promised that it would even be delivered on my hostel the next day, then I called to confirm why it was not delivered as, I had to stay for the delivery to arrive, but nothing happened. Time wasted again. I called the hotline and promised to be delivered again the next day, but failed again. Another time wasted. I had plans. We are talking about my clothes and necessities on my check-in luggage. Can you imagine that you don't have your things and you need it urgently. You have no clothes and everything you planned to use. The emotional stress was terrible. It is traumatic! I was there to enjoy and set to make use of the time I have there. This is the first time that this ever happened to me, I was not reluctant at all in taking this flight Air China. But it is really disappointing and frustrating. You cannot bring back the time and effort I made. The burden of worrying what to wear, how will I survive my each day without my things. You don't know that. I had to change my plans and it did ruin my whole entire trip because of that. I was not suppose to SPEND money on clothing and other necessities but I had NO CHOICE. So I did, I spent TIME and money. I spent time going to buy clothes rather than doing my planned itinerary. I spent my money rather than spending it on other things. You don't and you won't understand that. So $60 for everything that happened is to be honest very insulting. I had plans, i was there for a limited time, time that will not happen again. I was suppose to wear my clothes but I don't have it, I was suppose to go to this place but I couldn't do it because I don't have my things with me. I think you get the picture how is it to go on a holiday without anything. So i had to adjust I only bought clothes for the time being. So please reconsider my petition and revert to me with a more humane and realistic compensation. I am able to provide all the proofs, receipts, boarding pass, delayed baggage claim. Just do let me know what you need. I am willing to escalate this case as I really find it unjust.