Sathuvachari, Vellore-9. 26.10.2010 From S.G.Ethiraj No.10/28 Second West Cross Street Nethaji Nagar Sathuvachari Vellore-632009 Tamil Nadu. To The Marketing Manager Bharat Petrolium Corporation Chennai Sir Sub LPG – LPG connection under the Agency “Sree Sai Enterprises, Gandhinagar, Vellore-6 -Tamil Nadu – Certain Difficulties faced in getting refilled cylinders-Regarding. --------- I became the consumer of Bharat Gas in 1984 vide Deposit Rt. No. 782640Dt. 21.12.1984 with consumer connection No.1440 under the Agency “Sri Venkateswara Gas Agency, Vellore-1, TamilNadu and also got the connection of additional cylinder wef July1993. I am very much regret to state that as a consumer of Bharat Gas, I have experienced much hardship in getting the refilled cylinder every month for the past 15 years under the Agency of “Sri Venkateswara Gas Agency, Vellore-1. Now I have been under a new Agency which has been commenced wef February 2010, and allotted new connection Numbers such as 3754 and 4133, by which I felt that there will be some relief under the new Agency and hope that the difficulties experienced already for the past 15 years will be reduced and supply of refilled cylinders will be made at a Quicker Interval of time. But I regret to note that the difficulty is still continues to be prevailed under the new agency also in getting the refilled cylinders. Thus we have a conclusion that we have been cursed only because of that we are the consumer of Bharat gas. For instance, I have booked for cylinder on 16.8.2010 vide Receipt No 73. Due to non-supply of cylinder up to the date of 9.9.2010, I have asked over phone on 9.9.2010 for which one person replied that the cash receipt has already been issued on 3.9.2010 and the supply will be made soon. But the supply has been made only on 14.9.2010, after a great struggle, that too without the cash memo. and also not obtaining the acknowledgement from me or my wife. In another instance I have booked for cylinder on 5.10.2010 and assured to supply in 10 days. Due to non-supply of cylinders the agency has been enquired for which they said that cash memo. for the above connections issued on 14.10.2010. But the supply has been made only on 27.10.2010, after a lapse of 13 days. These are the sample instances that we are experiencing the same difficulties whenever we booked for refilled cylinder. I do not understand whether the above Agency is thinking that the refilled gas cylinders are supplied to us on free of cost or whether they are thinking that the Consumers of Bharat gas are mere jokers to belief on whatever they say. The way of replies to the consumers from the above Agency are in such a manner. We are also not able to change the Consumer Connection to any other company such as Indian Oil Corporation or Hindustan Petrolium Corporation which are supplying the refilled cylinders within a reasonable interval of time and rectifies the difficulties caused by the consumers then and there. I, on behalf of consumers of Bharat Gas request the authorities of Bharat Petrolium Corporation to regulate the supply of refilled gas cylinders at a reasonable interval of time and ensure the great relief to the consumers like me. So, Please do the needful. Thanking you, Yours Faithfully (S.G.Ethiraj)