I have put in a request for a refund on 11/19/2020 for not being able to travel for a booked return flight dated for 04/13/20 from montego Bay to nyc BOOKING REF: J5GKMQ. They advised me it would take 5 months to be processed due to covid. Here it is 6 months and I keep getting lied to that they can't tell me when my refund will finally get processed. I have no more patience left. I want my refund to go back to my credit card immediately. I called them last week and a rep named Silomy couldn't put her supervisor on the line, I asked for a supervisor to call me back, and Silomy herself called me back to let me know she spoke to the refund department and still can't say when my refund will be processed. I may proceed with legal action if this matter does not get resolved soon.