On Saturday October 28, I flew from Cairo to Johannesburg to attend an international conference at Cape Town. My flight to Cape Town SA 317 was supposed to leave at 9:10 AM. However, my flight from Cairo to Joburg (MS 839) got delayed for an unknown reason. As I had to go through Immigration and to reclaim my luggage at Joburg airport, I arrived at SAA terminal 30 minutes before flight time and hence SAA agent would not allow me to check in. In the meantime, she refused to put me on another flight saying that the delay was Egyptair's fault and hence Egyptair should make those arrangements for me. She sent me to Egyptair's sales office on the third floor of terminal B og Joburg airport but the office was closed. I was then informed that the office won't open until 9 PM i.e. 12 hours later. I spent the next two hours running from one Information desk to the other and from terminal A to terminal B to Menzies trying to get help. I eventually got on flight SA 317 which left at 11AM but I had to pay a penalty fee of 1550.00 ZAR ($130). I would appreciate your prompt investigation of this incident and refunding me for the above amount. Thank you for your consideration. Dr. Nahla Abdeltawab Country Director Population Council Cairo, Egypt e-mail: [protected]@popcouncil.org