the water dispenser level on the front door of my fridge broke months ago, when it broke I phoned Defy they told me that their call out fee is R630.00 and that they are only avail mon to fri ..then I told myself I will get it fixed while I was on leave in July /august ..the 19/20th July I phoned the call centre on [protected] and log my issue (I tell them im on leave they are free to come in but they need to call the day before to make arrangements as I need to be home and to let them into the complex) ..the 23rd I get a call the tech is on his way, I said no man I asked that you guys contact me the day before as I need to make arrangements, I mean really is my leave to be spent with me sitting at home, waiting on your tech to contact me ? the tech then contacts me back and says that Defy will contact me with a rechuled date ..a week and a half passes and no word from Defy ..I then contact them and they tell me that the job number is closed ..Now im highly irritated cause why was I told that they would contact me when I needed to contact them ? now its the week before the 9th aug public holiday, im getting married the Friday and I only have two days spare for Defy, or do you rather think I should reschedule my wedding to suit the techs schedule ? cause the two days that I tell the call centre I got open for that week, no one contacts me but rather on the day that im not available ..At this stage I do not understand why every effort isn't made to keep an irate customer happy so that Defy can maintain good relations ? Is this a free service Im asking for ? No im paying darn it all ...The next week is a public holiday and the week after I start work again so no longer available weekdays . The tech rocks up finally on Friday 13th aug and he doesn't have the part ...he then orders a part rocks up the following sat morning and its the wrong part leaves the wrong part on my fridge which incurs a mess when someone else thinking my fridge is sorted, tries to use ...then I must remind the tech a week and a half later that my fridge is still not fixed to tell me that they have ordered the part its arriving the next week ...then sat past I let him know that im not available he says he would come back on the sunday, but he didn't and now my messages are not going through ...Im really cheesed off that it is taking this long for my fridge to be fixed and no one from Defy even bothers to contact me and then im still supposed to pay for such bad service ? I would like answers and results and after all this time ..am I still expected to pay ? Cause when the tech came out to me he knew he didn't even have the part with him to fix my fridge as I had sent him the serial and model number the eve before ...my contact number is [protected] my name is Ingrid Adams