27 Jul, 2021 → by ClaimboUser773287
Defective produce
1
Last year I purchased a 29 inch CCM Alpha mountain bike. Since then I have spent over $250 in repairs and the bike is still unfit to drive. I need to bring it in to a bike repair shop to see if I can replace the head stem as the hex nut on mine was stripped since it was purchased and the front fork is very loose and unsafe. I had the freewheel break one of the gears and needed to be replaced, the back derailleur broke off and went into the spokes so i needed to replace the derailleur the back wheel is not warped however I did not replace that. I am very displeased with the poor assembly of the bike from the store or wherever the bikes are assembled. I feel sick to my stomach when I think that I have spent more on repairs to a brand new bike, than what I paid for the bike. I feel I should have the bike replaced either by the store or by CCM the company. I paid just under 500 for the bike which was on sale and I've have spent the equivalent amount on repairs and still am not able to use the bike as I need to replace the head stem. I was going to just shut my mouth and repair the bike however, it is just out of hand and I really do feel I deserve compensation. I do not want any money, I just want the bike I bought to be functional. I wish you could replace my bike.