I mistakenly bought a Green Dot debit card at CVS. I thought it was a gift card, but I could not get a refund. To activate the card, which had $30 on it, I had to provide a great deal of personal information and establish an account. I quickly used the $30 in a matter of hours. A $7.95 service charge was deducted--my bad, I made the mistake of grabbing this card by mistake. Ok lesson learned, but not very nice. I noticed an FAQ that stated that even though your balance is zero, you will still be charged a $7.95 monthly fee. BUT, on the instructions in the card and in my account online, it said that your account would be cancelled when the card ran down to zero. Very confusing. What to do? Online I read that in my account, if I pushed the Security Tab, there would be a portal to cancel. But when I did so, there was no such option. The only option was for a Lost or Stolen Card. The insert accompanying the card said I could either run down my account to zero or cancel online. Again, no way to cancel online. I called customer service. The agent cancelled my account, but could provide no WRITTEN PROOF OF CANCELLATION. No email (although they had my email), no letter (although they had my address), and no Confirmation/Cancellation code number. This is very suspicious. I got to speak with a supervisor after a very lengthy hold time. The connection with the agent was good, but the call to the supervisor kept breaking up and going dead. I couldn't get much of what she said, except for the bottom line--NO WRITTEN CONFIRMATION OF CANCELLATION. I asked her simply to send me an email on the spot. She said she could not do it. This whole process seems very deceptive. I dread a big pile of charges arriving by mail some day, saying that my account was never cancelled. Please send me a simple email or snail mail. Is that too much to ask?