In early May I took my 05' Buick LaCrosse to Scranton Chevrolet in Norwich, CT, for service on what was an apparent transmission shifting issue. I was quickly told that it was really rodent damage and they were trying to isolate the wiring where the damage was located. So on May 17 I filed an insurance claim under my comprehensive coverage. Since that time the service manager at Scranton (Tony by name) has stonewalled State Farm and myself. He has not submitted the three times requested estimate and neither takes nor returns my calls. Last week I called my insurance agent's office as I realized my claim needed an internal advocate if it was to ever be resolved. Today I learned that he had been contacted by Twylah in my agent's office and hung up the phone on her. So I want help from General Motors itself as this situation should be resolvable internally by whatever ‘dealer quality' department you have. I request that you DO NOT CONTACT STATE FARM VIA ANY ATTORNEY. That would likely leave me on the sidelines of a legal battle between two corporate giants with zero options to influence the outcome, and what both would consider an insignificant case. I want General Motors to resolve this stonewalling matter entirely internally so that the next thing that happens is that I and State Farm are contacted to say that my car is fully repaired and at no cost to me, due to the two months delay and the rude and inconsiderate treatment we have both received. The phone number for Scranton Chevrolet is [protected]. The number for Twylah is [protected] should you need that. Should you wish to contact me, my email is [protected]@yahoo. com. Thank you, david bier