Dear Tag Heuer, I bought this watch on 17 April 2018 at your store in Frankfurt airport. The watch was a present from my wife for my 50th Birthday and cost her approx 3 months salary (please check Estonian salaries - v low). So this watch means/meant a lot!! It is now being sent by the Tag Heuer agent in Estonia to Finland for repair as the automatic winding is clearly not working anymore. It started to lose time after 14 months and after 17 it needed constant winding. My point is that I cannot exchange or receive a replacement and was told this could only be done at where I bought the watch - it may be years until I revisit FRA airport. Point 1 is that I would never have bought a watch, that I now know, is too delicate or automatic winding affected by magnets (may be the cause?) and Point 2 after less than 18 months it is basically unreliable. I should be able to have a new/replacement watch or replace with a battery operated watch here in Estonia. For a global brand you offer a poor customer service and don't think you understand how much 2, 500 euros approx means to some people. I am complaining to Tag Heuer Germany as Tag Heur Switzerland/Finland and Estonia appear powerless to provide an adequate service. Please see the attached photo that shows the warranty card. Respectfully, Guy Bartlett