It's my first ever purchased with Zalora and it's very disappointing. I am so stress making follow up to fast track the replacement using chat support none is exerting effort to do so. I even ask over chat if I will agree with just replacing the item, if they can assure me that I can have a quality check items, but they cant answered, A promised 150 cashback has been reflected. So I would say after the rider will pick up teh return item, I will never expect of having my money return. Zalora's experienced is so terrible. With this experienced, I would says, Zalora's items are fake.