I called 1-800-GO DEPOT to find out why our school was no longer on a list to receive a percentage of donations from purchases. I physically walked into the Office Depot store (5885 Lone Tree Way, Antioch, ca 94531) on August 27, 2021, and was told I needed to call 1-800 GO DEPOT. I was treated kindly, promptly, and with respect. I was connected to a customer service agent, after a somewhat long hold. His employee ID number was 114848. I have never been so insulted by someone in customer service. He just kept repeating himself "what's your order number?" I didn't have an order number. I was just inquiring HOW to activate our elementary school account. He cut me off multiple times. I asked if he could at least look up our school, to see if it was on any type of list. He again, only said he needed an order number. SO, I asked repeatedly if I could speak to someone else. He finally took my phone number, and said someone would call me back in 10 min. I have since done some more digging online, and have discovered how the fundraising program works. I'm not sure WHY he couldn't explain to me that a school has an ID number. I am a small business owner of 2 companies, and I would never employ someone with such ignorance and lack of communication abilities. ESPECIALLY for a customer service position. WHY would we advertise for Office Depot, with 700 families, when customer service treats individuals so poorly AND the employees are unware of your give back to schools program!?! We can easily advertise and spread the word to purchase school supplies through Amazon Smile. Please educate your employees. I would strongly suggest finding a replacement for employee 114848 (if THAT is even his REAL id number. I wouldn't be surprised if he lied about that too!)