This company is a crook company. Lacking in customer service. Atrocious and despicable customer service provided here. If I could give this company no stars I would. Not only do they lack how to give basic customer care and customer service, but the treatments they are supposed to provide are needless to say not at all very effective. Upon booking an appointment with them (The richmond branch) the long journey made me arrive later than expected to the appointment. Instead of doing the decent thing in actually rescheduling my appointment or simply providing the service for me in what time they could since it is a fairly quick process (Less than 20 minutes generally), I receive a backlash of the incredibly rude receptionist dressed in a headscarf who was both rude, arrogant and lacked basic customer service skills. After simply asking to be rescheduled or be seen, the supposed 'manager' (What kind of a company employs such an incompetent lady as manager anyway bewilders me!) was rude, ignored me repeatedly despite speaking to her, provided no viable solution for my scheduled appointment and inexplicably told me leave the premises. Not only that but she also raised her voice at me, spoke down to me in a very degrading manner, and was incredibly incredibly unprofessional. Whoever hired her did a very bad job, i'll tell you that. Also fake smiling at a customer is not good customer service, simply smiling in such a forced fake way does not in any way constitute to good customer service. Note to higher management: whoever that asian lady dressed in a headscarf was, you need to rehire yourself a new receptionist, and a manager. Another customer further down and many others have also complained about the incredibly lacking customer service provided here. You seriously need to hire the right people to be representing your clinic. Further to this, I have also been to the percy street clinic and the customer service and bad receptionists are no different to any of your branches. The alma pixel treatment I had received at the percy street clinic left me burnt, red and swore for days. The lady suggested it would be effective for stretch marks but there was no notable difference in the area at all, just days of pain and burn to deal with. Also after having a consultation with another specialist she explained to me that whoever suggested this treatment to me was incredibly unskilled as they would have been using a very low pulse in the laser due to my skin having some melanin. This laser treatment is only ideal mostly for caucasian clients. Go to this clinic at your own risk. This is not a place I would recommend to anyone! I am also a frequent customer for treatments (Being a beauty junkie myself) and I can definitely tell the good clinics from the crappy over-expensive lacking clinics and spa services out there. This is of the latter. It just goes to show the importance of having quality employees to represent your services. Myself and many of the other customers who have provided highly negative reviews are the most truthful and most accurate, any positive reviews are absolutely fake as I can assure the service here is not even worthy of leaving a review. Further to this, the company have a ridiculous policy of cancelling out your entire treatment if you arrive late. That is not good customer policy and as many others have also stated will really make you lose out on potentially valuable clients. Adding to what I have just said, all the technicians in both the percy street clinic and the richmond (As others have stated) undoubtedly try to push you into purchasing extra sessions, they indirectly try to force clients to purchase sessions, by using very heavy sales techniques each session you go to to make you purchase extra sessions. It puts you off ever coming back. It is no wonder that this company has all negative 1star reviews, another good reason to have checked the reviews and google reviews prior to attending. I can undoubtedly say I will not be returning here ever again, and I would strongly recommend others to not waste their money with this ridiculous excuse of a clinic.