I have been having an issue with getting electrical and gas services turned on for multiple address. When I call to get an explication no one can give me an answer as to the reason. They say I need a permit then I don't need a permit then I do need a permit I spoke to a supervisor to find out what the issue is and how to resolve it but they had no interest in help me. I am not understanding how I need a permit one min and not the next and why do I need a permit every single time I have the utilities turned on. The address do not fall into the category of needing a permit and the permit office fines know why Entergy needs a permit. If the supervisor was more customer friendly and would stop talking down to customer trying to get a resolution.