28 Jul, 2019 → by ClaimboUser790361
customer service – seat placement on flight

1

Hi, I was on the Cairns to Melbourne 1pm flight yesterday. Our original flight was cancelled & we were put on a later flight which was fine. When we arrived to check in the lady told us that as the flight was full we were sitting apart as we were not a couple because our names weren't the same. We've been together for a long time and have been travelling together since 2006. We booked seats together, we paid for seats together and then to be told at check in that not only do I now not have a significant other because our last names aren't the same and therefore we don't get to sit together????? Since when do you have to be married to be recognised as a couple?? When did we lose the right to sit together because we choose not to marry? We have a long distance relationship so the little time we do get to spend together we cherish. Three hours on a flight might not seem like a big deal to some but when you get off the flight and have to go our separate ways until Christmas then every second counts. The flight attendants were great, the inflight service was great but the fact that I was not sitting with David wasn't great. I kept a beady eye on all the other couples and people travelling together get on the flight and they all sat together so why were we separated? I know it seems like a pretty pissy thing to have a whinge about but it's important to me and I just wanted you to know that just because there are two different surnames booked it doesn't mean that they are any less of a couple than Mr & Mrs Smith in row 7.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Virgin Australia Airlines you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.