They have outsourced their entire management now the result is complete garbage. My wife and I were permanently suspended because their automated system wrongly detected that we were the same person fraudulently creating multiple accounts. We have both worked together there since 2008, identity verified, and earned about $10k each. We are both real people and live together which is why we share the same devices. No discussion is being entertained by their help and support, yet the kicker is the agent holding me accountable for the 10 cent test payment which is stuck in limbo, since neither of us can use our accounts: Request #[protected] Accounts suspended over a test payment of ten cents that didn't even go through. Avatar Nick Mares Yesterday at 11:34 My wife and I were testing sending and recieving payments because we haven't used this site in three years and our payment methods were no longer current. We have had our accounts since 2008. Please don't delete them over a test payment of ten cents that didn't even go through. Avatar Annelyn Mae B. Yesterday at 13:33 Hello Nick Mares, I’ve checked your account and regret to inform you that our review committee’s decision is final. They’ve evaluated all aspects of your account and determined that your account will not be reopened. The policy violation(s) were simply too serious, and I’m not able to reverse this decision. We wish you good luck in your career. Regards, Annelyn Upwork Customer Support | support.upwork.com Avatar Annelyn Mae B. Yesterday at 14:16 Dear Nick, Hi again! As for your concern regarding your finacial account being put on hold for a negative balance, you will need to settle the issue by contacting PayPal support or you will need to add another verified billing method on file. You can also communicate with the freelancer to refund the amount to you by having the freelancer contact us so we can reverse the amount for you. I hope I was able to address your concern. If you need further assistance or experience any additional issues, please submit a new ticket using this link and one of our team members will be more than happy to help. Regards, Annelyn Upwork Customer Support | support.upwork.com Avatar Nick Mares Yesterday at 15:55 I'm confused by your 2 different responses. What exactly was the policy(s) that we violated? Avatar Nick Mares Yesterday at 19:58 My wife and I do not have double accounts. We have both worked together on odesk since 2008, identity verified, and earned about $10k each. We are both real people and live together which is why we share the same device(s).