I purchased a small chainsaw in November for some light pruning I haven't used the saw a lot due to the weather. I started using the saw in February and notice when the saw got warm it would cut out and misfire then stop. I contacted ManoMano the seller, I was asked to fill out a form, supply photos and video which I sent off to them on 5/03/21. Then on I've been passed from ManoMano to Espace-Bricolage who supplied the saw on behalf of ManoMano, then to Scheppach the manufacture of the saw. A multitude of emails later, ManoMano usually saying "please allow 48 hours for resolution" Which of course never occurs as now it's nearly 2 weeks later.