A WestJet employee made a spelling typo on my plane ticket and the only way to correct it is over the phone with a WestJet employee. Unfortunately WestJet goes to great lengths to deter their customers from contacting them; their real happy to use covid as a scale goat for "higher than normal calls" which equates to a 12 hour wait time on the phone (keep in mind this is for a single letter spelling error correction). If you try requesting a call back, you will have to wait another day before receiving a non-caller ID number which when answerd will not have a WestJet employee greet you but rather silence. Additionally when trying to enter a number for a call back my number was deliberately entered incorrectly by wesjets automated system and it took 6 attempts of entering the same phone number before the system stopped changing it. If you prefer to wait on the phone for an agent, be prepared to be blasted by the most obnoxious and volume inconsistent music you've heard. Whoever is in change of customer service over the phone is a disgrace to the goodwill of mankind.