6 Aug, 2019 → by ClaimboUser292794
customer service (or lack thereof)
1
Getting married and decide to go to the men's Wearhouse in Walnut Creek. We were completely ignored, couldn't get anyone's attention, decided to leave. Go to the location in Fairfield, the associate was so incredibly rude told me that the difference between two suits was that "they are two completely different suits". Decided to leave. Go to the Folsom location. The girl was so miserable, mean, unhelpful, unprofessional. She looked like was going to lose it at any second. I left feeling dirty with how rude she was. Didn't offer help, suggestions, didn't answer questions. I mean seriously is this the kind of atmosphere and customer service men's wearhouse represents? After this experience you can guarantee I will never use men's wearhouse again and will be spreading the word. I am a customer. The staff should probably know by now that customers need some assistance and they are sadly mistaking any sort of help or expertise.