on 4/16/2021 @ approximately 7 pm, I went to the store in bay plaza to purchase blue bunny ice cream cones, the store was out of the flavor i wanted. I went to the customer service desk and asked if they could call the Mt vernon store to see if they had the product and a young man who was the floor manager assisting the cashiers stated we don't do that, you need to drive there and see if they have it. I informed him and the customer service person named Samatha who was agreeing with him that they do do that because it had been done for me before. At that time another employee who i don't know her title joined in and told Samantha that she can call the store if she wanted to and check for me. Samantha was a new employee as she stated to me and did not know what to do. She called the store, then hung up the phone and had me standing there while she move on to take care of another customer. The other employee who told her that she could call then walk up picked up the phone that i observed Samantha hang up and stated to me "they said the don't have the mini one you want but they have the regular size cone". I explained to her that i know she was not talking to anyone because i saw Samantha hang up the phone, i informed her that i would make a complaint because I've never seen people come to work but don't want to do their jobs. I don't understand how other customer service people have help me so graciously but this group of employees that was there refused initially and when i insisted on being helped, they pretty much lied.