Customer Service Incompetence

/ 91 reviews

14 May, 2021 → by ClaimboUser640243

Bought a new Craftsman riding mower and it needs warrantied after about only 10 hours of service, no biggie.. Problem,,, is the customer service lady 'KIM' hung up on me after I politely asked her to stop interrupting me. She'd ask a question, and then just start talking over me as I tried to answer it. Never seen that in my life and just WOW!! Your service is worse than your products and that isn't good...

Building and Construction

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Craftsman - Other Reviews

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》 2nd time calling was told need receipt to get hose replaced wished I was told that first time when I called instead of calling to find out were my hose is today ……,,

》 Tool broke

》 Pull cord on new mower won’t pull

》 What cleaner to use in pressure washer

》 Garage door opener remote. Replaced battery

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