Hello my name is Venilia Smith, I was flying out to San Jose California from June 16th to June 22nd However my first time ever flying any airplane my first day was a disaster. The flight got change four times. When it was finally time to depart, our flight got canceled. Customer service didn't have a care in the world. We lost money because we had hotels booked and could not change the dates due to last minute. We had to find somewhere to stay because we got dropped off at the airport. So we had get a room and a Uber to get there. I was very disappointed with this being my first flight ever. I just wanted you all to know my excitement was ruined the first 48 hours. So my next flight I would I will try another airline. Maybe they would have compassion for there customer because SOUTHWEST customer service was rude! Teach your employees to be considerate of others.